Revisions and refunds

We offer unlimited revisions and full refunds on all orders under the BlankPalette guarantee

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Revisions policy

If you receive your order and find that you’re unhappy with the design, no stress. You’re entitled to unlimited revisions on every order under the following conditions:

  • Revision requests must adhere to the original brief you provide when ordering. Requests with new or contradicting instructions may be subject to a small additional charge.
  • Revision requests must adhere to the design type/package they were ordered under, meaning they retain the same level of design complexity.
  • Revision requests must be submitted within 30 days of the work being delivered. Exceptions can be made for minor changes at our own discretion.

Refund policy

If you’re still unhappy with the final result and would like to cancel the whole thing, we offer a 100% money back guarantee under the following conditions:

  • Refunds on undelivered orders may only be given if work hasn't yet started, or if the listed turnaround time has been exceeded (starting from when the brief is submitted).
  • Refunds on delivered orders may only be given after a reasonable effort has been made by the client to address issues, resulting in at least 2 rounds of revisions.
  • Refund requests must be submitted within 30 days of the work being delivered. Any requests outside of this time frame will not be eligible for refunds.
Excellent service from Annie. Thoughtful and polite customer service throughout the whole process. I am so pleased with my logo. Thank you
Fiona Mcbride
Fiona McbrideBlogger
I absolutely love working with Annie! Thank you for another wonderful delivery!
Michelle Aakbers
Michelle AakbersOwner of Jaidee Wellness
Always can rely on Annie to be responsive, on time, creative and listen to ideas!
Arik Nelson
Arik NelsonBlogger
She's really patient and she knows what she is doing. Was really helpful and delivered my "work" as I expected and even more than I expected. Very pleased with the transaction
Manoj Prabahar
Manoj PrabaharBlogger
Annie is amazing. Very patient and kind. She is also super gifted and was able to make all of my visions come to life. Super grateful.
Shehera Mocellin
Shehera MocellinOwner of Anahata Holistic Healing
Annie did a great job for us, she listened and understood our project brief perfectly and create exactly what we asked for in great time, would definitely recommend her to others
Tom
Tom Velocity Advertising
I recently used Annie's services to design a logo and some training materials. She's a great listener who adapts to your needs. To then provide you with sharp and creative recommendations. The design she came up with was beyond my expectations and I totally recommend her! Thanks Annie for this fruitful collaboration
JP Largement
JP LargementFounder - Trainer & Executive Coach at Training eMotion
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Important: We are experiencing a high volume of orders. Current turnaround time is 7+ days.